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We thank you for choosing Mountain Gate Medical Centre. All patient information is listed below.
Please call Reception on 03 9753 5677 if you need any other information.

General

Opening hours

Monday – Friday 8:30am – 7:00pm
Saturday 9:00am – 1:30pm
Sunday CLOSED
Public Holidays CLOSED

Location

Our address is 43-45 Adele Avenue, Ferntree Gully VIC 3156.

Parking

Parking is available onsite. There’s a parking space and ramp available at the front of the clinic for people with disabilities.

Wait times

While we’ll always aim to see you at the appointed time, unexpected emergencies and problems or patient complications may cause unavoidable delays. We apologise in advance for any delays and thank you for your understanding.

New patients (appointments and forms)

We welcome new patients to our clinic. Please call us on 03 9753 5677 to make an appointment or book online through the website. Please arrive approximately 10 minutes before your first appointment to fill out paperwork.

Alternatively, you can download, complete and print the forms below before you come in.
New Patient Registration Form
Medical records transfer request

Appointments

Please make an appointment by calling our centre on 03 9753 5677 or book online through the website. You can also make an appointment by downloading HotDoc on your mobile and searching for “Mountain Gate Medical Centre”.

Standard appointments are usually 10 minutes only. If you’re pregnant or have mental health needs or have a complex concern or multiple health concerns, please call Reception and we’ll book you in for a longer consult of 20 minutes.

Patients with appointments are given priority over patients without an appointment. Patients with medical emergencies will be attended to as a priority.

Appointment duration

A standard appointment is 10 minutes. If you need more time, please advise Reception when booking your appointment. Longer appointments may incur an extra charge.

If you or your child/children are suffering from acute illness please inform our receptionist when you call.

Cancel/Reschedule appointments

Please advise us as soon as possible so we can reallocate your time to another patient. A fee will be charged for failure to attend or cancellation at short notice (less than 2 hours before the appointment).

Translator/Interpreter service

Our doctors and staff speak English, Cantonese, Mandarin and Italian. However, if you need an interpreter, please let Reception know at the time of booking your appointment. We are more than happy to arrange this service for you.

Fee payment

Patients without a Medicare card or concession cards will need to pay full fees. Please see our Consultation Fee Guide.

All accounts must be settled in full on the day of your consultation. We accept EFTPOS, Mastercard, Visa and cash.

The practice offers Medicare Easyclaim for eligible services. Your Medicare Rebate is paid back to your DEBIT CARD immediately after you have paid your account at the practice. If you have any difficulties with our fees, please speak with Reception.

Bulk billing

Bulk billing is only available for patients under 16 years, and patients with a concession/pension card aged 65 years and above.

Out-of-pocket fees for health care card holders and pensioners aged 16 to 64 start from $20.

Doctors

Calls to doctors

Doctors can take calls during clinic hours. However we have a policy against interrupting doctor-patient consultations if the call isn’t urgent.

Our receptionists will determine the nature of the call and decide whether to put you through, or take a message. We appreciate your understanding.

Referrals to specialists

Legally under the Medicare Act, a referral to a specialist is only given after due consideration by the treating physician. Therefore, you’ll need to consult with your doctor for a referral.

Test results

As per our practice policy, we recommend the patient book a follow up appointment with your doctor to discuss results.

If there are any urgent results, a doctor will contact the patient to make an appointment. The patient will be contacted by the reception team by telephone if the doctor requires the patient to return for a non-urgent follow up.

X-rays

You’re responsible for the safekeeping of your X-rays. They’re important to your ongoing medical care and are often required for future appointments with our doctors and other specialists.

If you have had an uncollected X-ray, please ask Reception at your next appointment.

Repeat prescriptions

A consultation is needed for all repeat prescriptions as per legal constraints and best practice procedures.

If a doctor has arranged for a repeat prescription to be left at reception a $20 fee will be payable.

Home visits

Our clinic provides home visits. A home visit is made at the doctor’s discretion to known patients if appropriate (within our normal operating hours) when attendance at the surgery may be physically impossible.

This service incurs an out-of-pocket fee. Our reception staff will advise you of the costs at the time of booking the service.

Clinic operations

Health reminders

We’re committed to preventative care. Our computer system will issue you with reminders appropriate to your care, e.g. Health Assessment, Immunisations etc.

For patients aged between 13 and 18 and patients over 80 years, we send letters to your mailing address.

We use the HotDoc system to send a secure text message including the reminder to book appointments for all other age groups.

If you do not wish to receive reminders, please let us know as soon as possible.

Presence of registrar doctors

As we are an EVGP Training Accredited Teaching Clinic, we have GP registrars working in our practice. Please let us know if you would prefer a registrar does not attend your appointment.

Complaints & feedback

If you have a problem or a complaint with our service, staff or practice, please let us know so we can improve your experience in the future.

Please feel free to talk to your doctor or our practice manager or write to us. The Suggestion Box is located at Reception.

We take your suggestions, concerns and complaints very seriously.